Shipping policy
At CashewTalks, we ensure fast and reliable delivery of our premium cashew products across Sri Lanka. Please review our shipping policy for details on processing times and delivery.
1. Order Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Orders placed after 3:00 PM will be processed the next business day.
- A confirmation email will be sent once your order is shipped.
2. Shipping Rates & Delivery Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Local Delivery | 2-5 business days | LKR 400 |
- Delivery times may vary due to external factors such as weather, courier delays, or holidays.
3. Shipping Coverage
- We currently offer local delivery within Sri Lanka only.
- International shipping is not available at this time.
4. Order Tracking
- Once shipped, you will receive a tracking number via email.
- You can track your order through our courier partner’s website.
5. Delays & Issues
- If your order is delayed beyond the estimated delivery time, please contact us at info.cashewtalks@gmail.com for assistance.
- CashewTalks is not responsible for delays caused by the courier service or unforeseen circumstances.
6. Damaged or Lost Packages
- If your package arrives damaged, please take photos and email us immediately at info.cashewtalks@gmail.com.
- If your package is marked as delivered but you haven’t received it, check with your courier or local office. If it is still missing, contact us for support.
- We are not responsible for stolen packages but will assist in filing a claim with the courier.
7. Changes & Cancellations
- If you need to change or cancel your order, please contact us within 12 hours of placing the order.
- Once an order is processed or shipped, we cannot make changes.
8. Contact Information
For any shipping-related inquiries, feel free to reach out to us at info.cashewtalks@gmail.com
